Any changes in process or product shall require advanced notification and approval by ZITEC, Inc. Some aerospace customers and government agencies require approval of changes per contract or law.
When the need to outsource work occurs (using sub-tier suppliers), ZITEC, Inc. must be notified in advance, including changes in sub-tier suppliers and changes in location of manufacture prior to making the change. This requirement applies to ZITEC, Inc. and the suppliers contracted by ZITEC, Inc. to perform work and services, or provide products. ZITEC, Inc. and aerospace customer requirements must flow down to any supplier’s sub-tier suppliers, including any key characteristics. Service work (plating, coating, heat treatment, etc.) must be to the applicable issue of customer specifications.
All orders or lots require a Certificate of Conformance to show that verification has occurred and the lot meets all requirements. Identification and traceability for each lot must be maintained and linked to the Certificate of Conformance. Records must be retained for at least ten (10) years. Records that are no longer retained must be destroyed versus discarded. The supplier may be asked to provide test specimens for inspection/verification, investigation, or auditing.
When nonconforming product occurs, ZITEC, Inc. is to be immediately notified for appropriate controls and disposition. Root cause analysis and timely, effective corrective actions are required when ZITEC, Inc. determines the supplier is responsible for the root cause of a problem.
ZITEC, Inc., its aerospace customers, and government authorities have the right of access to all facilities involved in processing of ZITEC, Inc. orders and all applicable documents and records. ZITEC, Inc., its aerospace customers, and aerospace customer’s representative and government authorities intend to perform verification activities at supplier’s premises when warranted and to assure product and services conform to specified requirements. Advance notification will be provided. This requirement must flow down to all levels down the supply chain.
Verification by ZITEC, Inc. or its customer shall not be used as evidence of effective control of quality and shall not absolve the supplier of the responsibility to provide acceptable product or service, nor shall it preclude subsequent rejection by ZITEC, Inc. or its customer. If ask by ZITEC, Inc. in writing, suppliers are required to maintain a quality management system in compliance with ZITEC, Inc. standards or a recognized quality management system such as ISO 9001, AS9100 or other approved quality management system by ZITEC, Inc.
ZITEC, Inc. will not utilize counterfeit parts, and must do everything possible with its suppliers and sub-tier suppliers to prevent the use of counterfeit parts
Your employees, as a supplier of ZITEC, Inc., shall be made aware of their contribution to product and service quality, their contribution to product safety, and the importance of ethical behavior.